What to do if you have a Plumbing Emergency

Emergency Plumbers Wellington

Wellington Plumbers, Paramount Plumbing, are emergency plumbers in Wellington, PoriruaLower Hutt and Upper Hutt.

If you have a plumbing emergency in Wellington, here are five things you can do:

Turn off the Water

Quick Tip: Locate the “toby” on your property’s boundary. This valve shuts off the water supply and prevents further damage. 

Make sure you know where to turn the water off on your property. The “toby” is typically located near the front boundary of your property.

womanwith leaking pipe, calling plumber to fix plumbing problems

Identify the Source of the Problem

Why It Matters: Understanding the issue helps you explain it clearly to the plumber, expediting the repair process. Look for visible leaks, wet patches, or unusual sounds like hissing or gurgling. 

If you suspect the problem is related to gas, such as your gas hot water system, please tell us when you call. We have great success with Rinnai Infinity gas hot water systems,

Be Prepared to Pay

Why It’s Necessary: Emergency call-outs and repairs are often outside regular hours, requiring your plumber to leave their job or their warm, cosy bed! These incur additional costs. Be ready to compensate for the rapid response and expert service. At Paramount Plumbing & Gas, our pricing is transparent, and we’ll provide a quote before starting any work.

Exercise Patience

Why It’s Important: Plumbing emergencies can be frustrating, especially with travel times to areas like the Hutt Valley or Porirua. Trust your plumber to resolve the issue as quickly as possible. We strive to keep you informed about the progress and estimated completion time.

Additional Considerations:

  • Availability of Parts: Sourcing specific parts may take time, depending on the repair. For example – if we have to replace your hot water cylinder, it might take 24-48 hours to source the right model for your home. Your patience is appreciated during this time. We aim to source high-quality parts quickly to ensure long-lasting repairs.
  • Peace of Mind: Professional repairs come with warranty coverage, ensuring the job is done right the first time. Our workmanship is guaranteed, giving you peace of mind.
  • Preventing Future Problems: After resolving the emergency, our plumbers can provide advice on how to avoid similar issues in the future. This may include regular maintenance tips or identifying potential problem areas in your plumbing system.



Myth Busted: Attempting DIY fixes can often worsen the problem. Trusting a professional can save you time and money in the long run.

Paramount Plumbing and Gas team with vans

Call us at Paramount Plumbing, We are a Wellington Plumber

Plumbing emergencies can be complex and challenging to fix on your own. It’s best to call a professional plumber in Wellington for help.

  • Plumbers in Wellington know local water and drainage issues and have the experience and knowledge to diagnose and fix any problem quickly.
  • Calling a plumber can save you time and money. Plumbers can often fix problems that homeowners attempt to repair themselves but make worse. Sadly, many myths about plumbing cause issues rather than fix them.
  • Plumbers have the right tools and equipment to do the job right, while most homeowners need more specialised tools to fix plumbing problems.
  • Plumbers can help prevent future problems. Plumbers often spot potential issues and take measures to prevent them from happening.
  • Plumbers can provide peace of mind. Once a professional fixes your plumbing problem, you’ll know it was fixed correctly and won’t have to worry about it again. The parts and labour will also be covered by warranty.

Call Paramount Plumbing & Gas

Why Choose Us:

    • Local Expertise: With years of experience serving the Wellington region, we understand the local plumbing infrastructure and common issues.
    • Gas Hot Water Specialists: Our team has extensive experience with Rinnai Infinity gas hot water systems, known for their reliability and efficiency.
    • Professional Diagnosis: Plumbing emergencies can be complex; our experienced plumbers can quickly diagnose and fix issues, saving you time and hassle.

For emergencies, trust Paramount Plumbing and Gas to handle your plumbing needs in Wellington, Porirua, Lower Hutt, and Upper Hutt. Contact us for fast, reliable service!

Because we were founded to provide an unrivalled, top-quality service to homes and businesses alike. So we’re proud of every job we do, whether fixing emergency leaks, performing repairs, or working on major installations.

Call us at Paramount Plumbing on 0800 02 72 72 or send an email to: info@paramountplumbing.nz

Recent Posts