FAQ

Head shower while running water

Frequently Asked Questions

Got a question for Paramount Plumbing & Gas? Read our frequently asked questions to see if your query has already been answered. If not, be sure to get in touch.

Do you provide quotes?

Yes. We endeavour to ensure you are aware of how much the work is going to cost prior to us lifting a tool. We offer site visits to assess the work to be carried out. We will provide a quote which includes both labour and material costs before you give us the go ahead.

What methods of payment do you accept?

We accept bank transfer, credit card, and cash payments. 

Are you available after hours?

Yes, our team provides a 24/7 response to attend to any urgent plumbing or gas emergencies.

Where do you source your plumbing materials?

Paramount Plumbing & Gas LTD shop at local plumbing stores across Wellington. We have built strong relationships with our providers to ensure we can source top quality materials at competitive prices. 

Are you certified to complete gas installations and maintenance work?

Yes. Gas is a serious business. At Paramount we cut no corners when it comes to working with gas. We hold the required certification to not only service gas appliances but also install them. We provide a gas certificate of compliance after carrying out any work involving gas. It is recommended that your gas appliance is serviced annually. 

Do you do bathroom renovations?

Yes we do. We work with top notch builders around Wellington turning old into new. From high-end work to basic affordable renovations, we do it all. Speak to us today about setting up a site visit to get your quote underway.

Do I need to be home while a plumber works in my house?

Our staff are trustworthy, honest and reliable. We often work in homes while tenants or home owners are at work, so you do not need to be there unless you want to be. We carry GPS trackers to provide you with peace of mind when our staff are on site. We also take regular progress photos during the project and on completion to keep you updated at all times. You can rest assured we treat your home like our home. 

Do you offer sustainable plumbing solutions?

We are passionate about the environment. As a plumbing company we strive to use our platform to promote sustainable plumbing solutions. See our top tips on water usage and water conservation. Small changes can make a big impact to your water consumption and energy bills.

Do you fix roof leaks?

Yes. Our team is trained to work at heights, and carry safety-approved harnesses to enable us to work on roof tops. Some roofing does not need a total replacement. It can be repaired by replacing a damaged section. Get in touch today for us to assess the worked needed to keep your roof fit for purpose. We also repair spouting and down pipes.

How do you provide your quotes and invoices?

We use online cloud software to manage all our jobs. From quoting, scheduling and invoicing – it’s all carried out on the one cloud application to ensure smooth lines of communication between our staff and customers. You can be kept up to date with progress reports and photos as you wish. 

How can I book in my job?

You can email, phone or text us to arrange a time and date that suits you.
Contact us by calling: 0800 02 72 72 / 0226420995 Emailing: info@paramountplumbing.nz or texting 022 642 0995

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